We value your privacy and are dedicated to keeping your personal information secure. We shall be up front and honest about the purposes behind why we gather your personal data and how we utilize it. We will clarify any options or rights you may have.
The use of your personal data by Cricketbook when you use one of our websites is described in this privacy statement.
Cricketbook, “we,” “our,” and “us” refer to Sky Infotech N.V., a limited liability company formed in Curacao with company number 152377 and with its registered office at Abraham de Veerstraat 9, Curacao, throughout this privacy statement. As the “data controller” for the purposes of any applicable European data protection laws, Cricketbook is responsible for deciding how your Personal Data is collected and how it is used.
Contact our Data Protection Officer at [email protected] if you have questions or would like more information about how Cricketbook manages your personal information.
In the course of creating an account, placing bets, and using the website’s services, you give us certain personal information. You must provide this information in order to access some areas of our website and connected services. This information includes:
First and last name of the user
Date of birth
Documents of identification
Documented proof of address
Preferences for using a website
Any further details you give us while utilizing our platforms
Details of credit/debit cards or other payment methods
Additionally, the data is needed for invoicing purposes and for minor protection. By contacting Customer Support, you can change and update this data. Other than the parties listed below, this data is only used internally and is never shared with outside parties.
Calls made to and from our Customer Contact Center are recorded for training and security reasons, as well as to address any issues you may have with the service you get.
Cricketbook gathers anonymous information about visitors to the site. When you use the services, our servers maintain an activity log that is specific to you and records certain administrative and traffic information, such as your originating IP address, the time and date of your access, the websites you visited, the language you used, any software crashes, and the type of browser you used.
We use your personal information to enable you to access and use our websites, create an account, play at our online casino, and contact customer support.
We give your information to outside companies that work for us in order to deliver our goods and services.
Cricketbook will verify your information using your identification document and/or proof of address in order to safeguard our users from fraud and encourage responsible gaming.
We reserve the right to undertake a security assessment at any time to confirm the registration information you supplied, to check for any violations of our terms and conditions and applicable laws in your use of the services, and to check your financial transactions.
Security reviews could involve something as simple as buying a credit report or another way of cross-referencing the data you give us with external databases. To deliver our goods and services in a way that is ethical, lawful, and compliant with regulations, we must engage in these actions. If you do not want your information to be used in this manner, you can choose not to use our services and terminate your account. We are unable to provide you with our services without carrying out these actions.
If you feel that your right to privacy surpasses our legitimate business interests, you have the “right to object” to activities that are carried out for our benefit.
However, because the activities concerned are essential to how we conduct business, you might have to delete your account if you desire to object to anything more than managing your cookies.
We will email, SMS, or online offers and promotions if you have given us permission to do so. Your information is not given to such parties for their own marketing purposes.
You have the freedom to modify your marketing settings or revoke your permission at any time. You have the right to request that any inaccurate personal information we may have on you be changed. Please email [email protected] with any information that cannot be changed through My Account.
You have the right to ask for a copy of your personal data.
You can get a copy of the personal information we have on file about you by contacting us via live chat or email at [email protected]. We will then send you a form to fill out. Although it is not required, the form enables us to give you the information you need quickly. We will request legitimate identification documentation from you in order to protect your personal data, and once we have it, we will respond to you within a month. We will inform you as soon as we can if we anticipate that your request will be exceptionally difficult and take longer than a month. In this case, there may be an administrative fee involved.
If there is no compelling reason for us to keep processing your personal data, you can ask us to delete it. This right is neither unconditional nor guaranteed; it only applies in certain situations.
If processing is required for one of the following reasons, the right to erasure does not apply: to exercise the right to freedom of expression and information; to comply with a legal obligation; to carry out a task carried out in the public interest or in the exercise of official authority; to perform a task carried out for archiving purposes in the public interest, scientific research, historical research, or statistical purposes where erasure is likely to render impossible or seriously impair; or for archiving purposes in the public interest.
To assist us in providing you with the products and services you request, including but not limited to third party software providers, we may disclose your Personal Data to third parties in the following situations: if we are required to disclose or share your Personal Data in order to comply with any legal or regulatory obligation; to enforce or apply the terms of this notice or any other agreements; if, in our sole judgment, you have engaged in or attempted to engage in fraud.